Return & Refund Policy
At RAXE Sports, customer satisfaction is our top priority. We take great care to ensure that every product is carefully inspected and securely packaged before it is shipped. If, for any reason, you are not completely satisfied with your purchase, you may request a return or refund in accordance with this policy. To be eligible for a return, the item must be unused, in its original condition, and returned with all original packaging, tags, and accessories. Customers should contact our support team before returning any item so that we can provide the appropriate return instructions. Requests for returns must be submitted within the eligible return period from the date of delivery.
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund. If your return is approved, the refund will be processed to the original payment method used during the purchase. Please note that shipping charges, customs duties, taxes, or other service fees may not be refundable unless the return is the result of our error or a defective product. Refund processing times may vary depending on your bank or payment provider. If you receive a damaged, defective, or incorrect item, please contact us immediately with your order details and photos of the product so we can resolve the issue as quickly as possible.
Return Eligibility
- Items must be returned unused, unworn, and in their original condition.
- Products must include all original packaging, tags, manuals, and accessories.
- Return requests must be submitted within the eligible return period after delivery.
- Proof of purchase or order confirmation is required for all returns.
Non-Returnable Items
The following items cannot be returned unless they are defective or damaged upon arrival:
- Customized or personalized products.
- Items showing signs of use or damage caused by the customer.
- Products returned without original packaging or accessories.
- Clearance or final sale items, where applicable.
Refund Process
- Refunds are issued only after the returned item has been received and inspected.
- Approved refunds will be sent to the original payment method.
- Processing times may vary depending on your bank or payment provider.
- Original shipping charges and customs fees may not be refundable unless required by law or due to our error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order number and supporting photos. Our team will review your request and provide a suitable solution, including a replacement, exchange, or refund where applicable.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us at:
Email: raxesports2015@gmail.com
